Refund policy

At MELLO SKIN, we prioritise product safety and hygiene. As our products are ingestible supplements, they are exempt from the standard 14-day cancellation right once opened.

30-Day Money-Back Guarantee

We're confident you'll love our products. That's why we offer a 30-day money-back guarantee: if you're not satisfied with your purchase for any reason, contact us within 30 days of delivery with your order number, and we'll issue a full refund of the product price. This guarantee applies even if the product has been opened and used, and is offered in addition to your standard return rights below.

Standard Returns (Unopened Products)

You may cancel your order within 14 days of delivery only if the product remains unopened, unused, and sealed in its original packaging. If the seal has been broken, we cannot accept returns under this standard policy for health and safety reasons (though you may still be covered by our 30-day money-back guarantee above).

If you are eligible for a return:

• You must notify us within 14 days of receiving your order
• Items must be returned unopened and in resellable condition
• Return shipping costs are the customer's responsibility
• Refunds will be processed after inspection of returned goods

We do not accept standard returns or refunds for:

• Opened or used products (see our 30-day money-back guarantee)
• Incorrect orders placed by the customer

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with your order number and clear photos. We will arrange a replacement or refund where appropriate.

This policy does not affect your statutory rights under UK consumer law.